Tracking shipments is one of the essential services provided by Spex, offering peace of mind to customers in Jordan and the Gulf Cooperation Council (GCC) countries, this service allows you to monitor your parcel’s journey from the moment it’s shipped until it reaches its final destination, with over six years of experience in the local delivery market, Spex has developed advanced systems to ensure accurate and swift tracking, in this article, we will guide you on how to track your shipment using Spex’s system and its main features.
1. Spex’s Tracking System: Innovative and Precise
Spex has successfully designed and developed an advanced, integrated shipment tracking system that effectively meets customer needs, the system offers the ability to track shipments at any time, providing real-time updates on the parcel’s status and precise location, with this system, you can follow your shipment accurately until it reaches your hands.
2. How to Track Your Shipment with Spex
Tracking your shipment with Spex is easy, and you can follow these simple steps:
Step 1: Obtain a tracking number when sending a parcel with Spex, you’ll be given a unique tracking number once the shipment is processed.
Step 2: Visit the Spex website or open their mobile app. Head to the “Track Shipment” section, where you can enter the tracking number provided to you.
Step 3: Follow real-time updates, once the tracking number is entered, the system will show all details related to your shipment, from pickup to final delivery.
3. Features of the Spex Tracking System
Spex’s tracking system comes with several standout features that make it easy to monitor your parcel accurately:
- Real-time and Transparent Tracking: You can check the location of your shipment at any given point along its journey.
- Instant Updates: Notifications will be sent to you via email or mobile about any changes in the shipment’s status.
- Partial Returns Management: If dealing with returns, the system includes tracking features for partial returns, making the process smoother.
4. Customer Support for Shipment Tracking Assistance
If you need help while tracking your shipment, you can reach out to Spex’s customer service team, if you encounter any issues related to your parcel’s location or delays, customer service will provide assistance and resolve any concerns quickly.
5. Multi-Functional Tracking System
Spex’s tracking system is flexible and can handle both local and international shipments, customers can track parcels related to specific institutions, helping them manage multiple shipments efficiently.
6. Last-Mile Delivery Tracking
One unique feature of Spex’s service is its accuracy in last-mile delivery, after the parcels are collected and stored at the company’s branch, they are distributed across different regions in Jordan the following day, ensuring on-time arrival.
7. Ensuring Tracking Security with Spex
Spex guarantees the security of the tracking process, you’ll receive all necessary details about your shipment’s status to ensure that your parcel is safe and secure.
8. WhatsApp Groups for Shipment Tracking
To make it easier to follow up on your parcels, Spex also offers dedicated WhatsApp groups, through these groups, you’ll receive live updates about your shipment’s status, you can also directly communicate with the support team through the group.
9. Issues with Tracking?
If you’re unable to track your shipment or if any issues arise during the tracking process, you can contact Spex’s customer support team, a specialized team will investigate and resolve any problems swiftly.
Spex Customer Contact Numbers – Jordan:
- +962799710001
- +962782000843
For more information, visit Spex’s official website: www.spex.me
